Heater Hotline

Overview

Through Heater Hotline ECA repairs more than 3.500 heating systems every year.  Low income homeowners may apply to ECA for emergency repair services.  All calls are prioritized, with the most urgent emergency situations addressed first.  ECA takes into consideration the age and physical infirmity of the caller,  as well as the period of time the applicant has been without heat.  Approximately 40% of heater hotline cases cannot be repaired and must be referred to the Crisis or Basic Systems Repair Program for replacement.

Eligibility requirements

Household income at or below 150% of federal poverty.   Owner occupied households only.  Single family dwelling,  and heater-related problems only.

How to apply

Call 215-568-7190.  The program is available year round.